More flexibility when you need it
19th May 2020
We understand that the current situation is causing a lot of uncertainty for...
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Railyard’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘The Railyard’ or ‘us’ or ‘we’ refers to the owner of the website, Downing Property Services Ltd, whose registered office is 5, Myrtle Street, Liverpool, L7 7DN. Our company registration number is Downing Property Services [04496474] England & Wales. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages and pictures contained therein of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Show Flats
Show flats are indicative of what the accommodation looks like and room sizes, layouts, fixtures and furniture may vary. The soft furnishings, decorative items, and kitchen utensils and crockery displayed are not included in our offering. For information about room types and what you will get in each room, please refer to the features section of the relevant property page.
The photography/images used on the pages of our website are typical of our accommodation. The generic photography/images are indicative of what the accommodation looks like and room sizes, layouts, fixtures and furniture may vary. The soft furnishings used in the photography/videos are not included in our offering. For information about what you will get in each room, please refer to the features section of the property page. For new properties that are in the process of being built, computer-generated images or artist’s impressions may be used to represent what the properties will look like on completion. The content and footage within videos are correct at the time of filming. Imagery is illustrative of properties, rooms and facilities only and individual rooms may vary in layout and content.
APPLICATIONS MADE/COMPLETED BEFORE 30TH NOVEMBER 2020
APPLICATIONS MADE/COMPLETED ON OR AFTER 30TH NOVEMBER 2020
Subject to the cancellation periods stated above once you have signed your tenancy agreement you will be legally bound by the terms stipulated in your tenancy document.
** Note: cancellation terms may vary if you booked on our free cancellation offer. Full terms and conditions here.
If your offer of a place at your preferred/current University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades or passing your end of year exams, you may be eligible to be released from this agreement. You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:
These document(s) must be received by us within 7 calendar days from the date your results are published or by 1st September (which ever date is the sooner). Please email the documentation to info@therailyard.co.uk. On receipt of the required documentation it will be verified and, provided we are satisfied, we will cancel your agreement and refund your deposit in full.
Summer cancellation request made more than two weeks before the summer tenancy start date:
Summer cancellation requests made less than two weeks before the summer tenancy start date cannot be cancelled
Kindly note that our tenancy agreements do not allow you to sublet rooms. Any customers who want to re-let their room need to complete the relevant ‘Re-let form’. If you require this form, please request it by email from your site team.
Any customers who are re-letting the previous tenants room need to compete the relevant tenancy agreement and be a full-time bona fide student who is acceptable to us.
An ‘Academic year’ covers the period 1st September to 31st August.
For bookings made before the 31st July for the next academic year
For Bookings made between the 1st August and tenancy start date for the next academic year.
For Bookings made in and for the current academic year.
1. Payment in Full Discount
Payment in full discount is only applicable when the following criteria is met:
a) You pay the full rental fees (minus the 1.5% discount) as specified in your tenancy agreement.
b) This payment is made on the due date specified in the tenancy agreement
c) You complete the full term as outlined in the tenancy agreement and do not re-let your room to another party during your tenancy.
If the above criteria is not met, the payment in full discount will not be applied to your account.
2. Rental Discount / Promotional offers
If you are offered a booking discount or qualify for any other promotional offer in respect of your rental, the booking discount or other promotional offer will only be applied to the rental specified in your tenancy document if the following criteria are met:-
a) all relevant paperwork is completed strictly within the period or periods specified in covering e-mails or letters to you;
b) there are no rental arrears on your account on the date the discount or promotional offer is to be applied;
c) you comply with all other qualifying conditions that have been notified to you.
Subject to the above, the discount or promotional offer will be applied to the final rental payment specified in your tenancy document. Offers are not transferrable and will become void if the agreement is terminated early.
3. Any specified discount or promotional offer is not to be used in conjunction with any other discount or promotional offer that may otherwise be available. This excepts any offer noted in point 1 above (full rental payment discount), which may be applied in conjunction with other discount or promotional offers
4. ‘Refer a Friend Offers’ will only apply to the property as advertised and to applications made in the Offer Period as advertised. To qualify for a ‘Refer a Friend Offer’ the following criteria will apply:
a) The Student making the referral (the ‘Referee’) must first have fully completed a tenancy agreement for the same Accommodation as specified in the offer prior to referring a friend (the ‘Referred’).
b) The Referred must not have previously made an application to, or resided in any properties owned or managed by The Railyard or its representatives. The friend must book a room directly with The Railyard not through a nominations agreement.
c) The Referred must then submit their application within the offer period, for the accommodation specified in the offer, using the Referee’s The Railyard ID and complete all the relevant paperwork strictly within the period or periods specified in covering e-mails or letters to them.
d) Provide there are no arrears on their account, The Referee will have the discount applied to their final payment as specified in their tenancy agreement, provided the Referred completes a Tenancy Agreement, pays a deposit and has submitted debit/ credit card details for the payment of their rent.
e) The offer will be void if the Referred is released from the Tenancy Agreement, for whatever reason, prior to the commencement date of their tenancy.
f) Any offer or discounts are not transferable.
g) Any agreed cash incentive or ‘cashback’ will be offset against the rental payments of the Referee. Where the account has been paid in full, payment will be made direct to the Referee’s bank account.
Last updated 13/02/2020.
This privacy notice applies to personal data collected by The Railyard and its representatives. It does not apply to personal data collected by third parties through individuals, other organisations or via other websites.
Who we are:
The Railyard’s representatives are leaders in the construction, development, provision and management of high quality purpose built student accommodation across the UK.
Personal information:
You may provide personal information to create an application and to set up payments with The Railyard and its representatives. Personal information which you provide to us may be used in the following ways:
We will use the information provided to create a tenancy agreement or licence offered by The Railyard and its representatives. We will use the information to manage your account and to contact you when necessary throughout the duration of your contract. We may also check and share your information with local authorities, statutory bodies and in relation to Downing Students, education establishments such as colleges and universities.
Third party information.
We will share your information in the following ways and where necessary.
How long do we keep this data?
Unless there is a specific or legal requirement we will not keep this date any longer than is necessary for the purpose it was collected or for which it may be further processed.
Your personal information:
You have the right to request access to your personal information.
You have the right to update your personal information.
You can do this by emailing info@therailyard.co.uk
If you have any queries or complaints about how we use your personal information please contact us at info@therailyard.co.uk.
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