Our stylish studios at The Railyard offer students their own fitted kitchen and en-suite shower room.

The Railyard – Studio Apartments Room Levels

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"It's home away from home and everything you could need as a student"

Frequently Asked Questions

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Am I eligible to live here?

What if I fail my end of year exams/A Levels and the University does not offer me a place for September?

If you provide written evidence from the University, within SEVEN days of your results being published and no later than 1st September (which ever date is the sooner), that you do not have a place we will release you from the contract without penalty and refund the deposit paid. Please refer to our Terms and Conditions.

Do I need to be a student?

Only full time students can live at The Railyard from Anglia Ruskin University or University of Cambridge.  You may be asked to provide proof of your student status and it is very important that you notify us immediately if this changes.

What if I cannot get a Visa to study in the UK?

Provided, you have NOT collected the keys, and that you have evidence in writing that your application has been refused we will release you from the tenancy and refund the deposit. If the Tenancy has already commenced, and you have NOT collected your keys, you will be charged for the period from the ‘Tenancy Start Date’ to the date you provide us with evidence that you have not been granted a VISA If you have moved into the accommodation prior to your Visa application being declined you will be responsible for the rent until we can find a student to rent your room.

General information

Is there a Cycle Store?

Yes, all our accommodation has ample storage for bicycles.

Is there Car Parking?

Unfortunately there is no car parking available on site.

Do I need a TV Licence?

Yes, you will need a TV Licence. Anyone in the UK watching or recording television as it’s being broadcast or simulcast on any device – including mobiles, laptops and PCs – must, by law, be covered by a valid TV licence. Buying a TV Licence is your own responsibility and is not included in your rent.

Do I need insurance?

Contents insurance is free and is provided by Endsleigh Insurance. You can take a look at the policy terms and conditions and find out what’s covered here. Any enquiries about contents insurance must be directed to Endsleigh on 0330 3030 280.

Is there Internet?

Superfast Internet (and WIFI) is included in your rent. In the unlikely event it’s not fast enough you can upgrade.

Where do I get a Council Tax Exemption Certificate or Registration Certificate?

This is usually given to you when you enrol at University, or you can apply to your Students Services/Registrations office.

Living in the property

Can I bring a pet?

Sorry, no pets are allowed.

Can I live in a female only apartment?

All our shared apartments are allocated to Anglia Ruskin University for first year students. If you require single sex occupation please contact the University directly.

Moving in

How do I order a bedding or kitchen pack?

You can order kitchen and bedding packs online to be delivered direct to your accommodation. Visit UniKitOut.com where you’ll be able to order from a range of essentials packs to suite your needs. The range of packs include bedding, linen, towels, cooking equipment, crockery, cleaning and stationery. You will need to allow time for delivery so place your order as soon as possible!

Remember to use discount code RAILYARD10 at checkout to receive 10% off your order.

Note: Double bedding is suitable for all 3/4 beds. You can find your specific bedding measurements in the FAQ section ‘What do I need to bring?’

What do I need to bring?

All our shared apartments and Studios will be furnished but bedding and personal linen (sheets, duvets, pillows, towels etc.) is not provided. ‘Double’ size bedding is suitable for beds in all rooms. Standard en-suite beds (in shared apartments) measure approx. 120 x 200cm, while Premium, Deluxe and Studio beds measure approx. 140 x 200cm. (Please note that a small number of Studios have beds that measure 120 x 200cm) In a shared apartment there is a TV in the lounge area, while all studios have a Smart TV. All kitchens include microwave, kettle, toaster, fridge and freezer. Irons, ironing boards and vacuum cleaners are available. Kitchen utensils (crockery, cutlery, pans, etc.) are not provided. You will not be allowed to bring your own fridges, tumble dryers, portable heaters or other large electrical appliances. Chip pans and deep fat fryers are forbidden, as is the use of candles.

When can I move in?

You can move in on or after the ‘Tenancy Start Date’ as specified in your tenancy agreement. We will write to you near to the time with more information about collecting your keys and our Reception opening hours.

Moving out

How do I get my refund?

The Railyard is committed to making refunds in a timely manner.

All authorised refunds are returned to source i.e. the bank or card the payment originate from, and where source can be established.

It is recommended that the account/card from which payments are made remains in operation for the duration of the tenancy and a short time thereafter to facility a timely refund.

All refunds will be calculated in UK Sterling. The Railyard will not refund any shortfalls due to exchange rate fluctuations, or offer compensation for any bank /agent, or other charges incurred.

No refunds will be made in cash.  For more details Click Here

What if I want to terminate my agreement and move out?

If you wish to terminate your tenancy, we must be notified in writing and you must complete our Re Let Form. You will remain responsible for the rent until a new tenant is found or until the end of the tenancy (whichever is sooner). We will aim to find a new tenant who is both acceptable to us and who is prepared to meet the financial and legal requirements of the tenancy agreement at the current prevailing rent. We can’t always guarantee finding another tenant, as obviously this becomes more difficult as the academic year progresses, however, you are able to suggest a replacement to us. Please note that you will also need to cover all administration charges incurred in reassigning the tenancy. Please refer to our Terms and Conditions.

When do I have to move out?

You have to vacate your accommodation by 11am on the ‘Tenancy End Date’ as specified in your agreement. Anything left in your room after this time will be removed and disposed of.

My booking information

Is there a cooling off/ cancellation period?

For our cancellation policy please visit our terms and conditions here.

My tenancy agreement

How long will the tenancy be for?

Studios in Brunel, Telford and Stephenson are let for a period of 43 or 51 weeks. All accommodation is let on an Assured Shorthold Tenancy and the length of the tenancy will be set out in the Tenancy Agreement.  An example of the tenancy can be found here.

Do I need a Guarantor?

Yes, a Parent or legal Guardian resident in the UK must stand as Guarantor. The Guarantor is legally bound to pay any debts accrued during the tenancy if the tenant refuses to pay. Overseas Students who cannot provide a Guarantor please refer to the options provided on the payment tariff.

Payments

How do I get my refund?

The Railyard is committed to making refunds in a timely manner.

All authorised refunds are returned to source i.e. the bank or card the payment originate from, and where source can be established.

It is recommended that the account/card from which payments are made remains in operation for the duration of the tenancy and a short time thereafter to facility a timely refund.

All refunds will be calculated in UK Sterling. The Railyard will not refund any shortfalls due to exchange rate fluctuations, or offer compensation for any bank /agent, or other charges incurred.

No refunds will be made in cash.  For more details Click Here

How can I pay?

We accept payment by Mastercard and Visa debit and credit card, and Western Union.

All amounts due must be paid in UK Sterling.

Interest will be charged on late/overdue payments at 3% above the base rate of The Bank of England.

The online system is asking me to 'PAY NOW'. What does this mean?

Don’t worry. By clicking on ‘Pay Now’ you are only submitting your details to the Card Processing Centre’s secure payment gateway. Payments will only be taken on the dates that have been specified.

How do I change my payment details?

If you need to change your card details please telephone +44 (0)151 707 4398 and ask for our Accounts department. You will need to allow at least 3 working days (i.e Monday to Friday) for any requested changes to be processed.  Please ensure that you have all the relevant information to hand when calling.

What if I cannot make my rent payment on time?

If you’re awaiting a student loan and can’t meet payments as scheduled you should contact us at least 48 hours (Monday to Friday) before the payment is due by emailing payments@therailyard.co.uk and attach correspondence to confirm the dates your student loan will be paid to you.

You will be liable for all bank and administration charges incurred by the Landlord for failed payments and will be expected to reimburse the Landlord for these charges upon demand.

To check the dates your rent payments are due please log in to Downing Student Accommodation Hub to check your tenancy agreement for the due dates.

What date are rental payments due?

Once you have signed up for a room log on to the Accommodation Hub to check your tenancy agreement for the due dates.

 

How will I pay my rent?

Rental is paid termly, in advance, by debit or credit card. Tenancy agreements cannot be completed by the Landlord until your payment card details have been provided. This information is needed to complete your online booking and can be given by yourself or by your guarantor.

Students who can’t provide a Guarantor who permanently resides in the UK, are required to pay their rent in advance in August, October, December and February.  Please see the tariff for more details.

If you’re awaiting a student loan and can’t meet payments as scheduled you should contact us at least 48 hours (Monday to Friday) before the payment is due. You will be liable for all bank and administration charges incurred by the Landlord for failed payments and will be expected to reimburse the Landlord for these charges upon demand.

Social life

Can I have visitors?

Unless otherwise stated, bedrooms are for single occupation only. Occasional overnight visitors will be allowed, at the discretion of the management, provided that no disturbance or inconvenience is caused to other occupants. You will be held fully responsible for the actions and behaviour of your visitors.

How will I get to know other students at The Railyard?

As you look forward to moving into The Railyard you will probably want to find out who you are living with in your apartment or get to know other students in the building.  Please like our Facebook page to be updated when the group is open.

Rooms at The Railyard – Studio Apartments

Railyard Student Life

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